Thanks Crazyere, I have actually already tried the solution in that link, however it does not work for my issue which is that I cannot log into to my ‘My Virgin Media’ account. The account is already correctly linked to the Virgin Media O2 ID and everything is verified - just doesn’t work when I try to login.
A spokesperson for Virgin Media has now confirmed to ISPreview that they have “begun offering existing customers in some areas the opportunity to upgrade their services to symmetrical and gigabit packages delivered on the XGS-PON network“.
My original password, the revised virgin media account password or the app password generated by the last step? As this just seems to change the difficult to remember account password rather than the one I’ve lost.
Learn how to contact Virgin Media's retentions team and address issues related to your contract or pricing changes.
Hello, Thanks for calling today. Here’s all the info you’ll need to unlock your email account: Using the My Virgin Media app Open the app Press the icon that looks like a head in the top right-hand corner Tap where it says ‘Account Settings’ Six boxes will appear on the screen – if only five pop up, just pull down on your screen to reload the page Hit the icon that says ‘Virgin ...
Setting up a new app password for Virgin email - Virgin Media Community
Your Virgin Media Mail account is currently unavailable This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore. For more information on how to unlock your Virgin Media Mail account, head to our help page on managing your Virgin Media O2 ID. Help to manage your Virgin Media ...