Find out how to submit a request for a refund for a purchase of digital Xbox content.
Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't refundable unless the offer or applicable law states that you're eligible for a refund. For detailed info about return and refund policies, see Microsoft Terms of Sale.
Notes: If you purchased a Microsoft subscription from Google Play or the Apple app store, contact their customer support for cancellation or refund. For Play Store purchases, go to Learn about Google Play refund policies. For Apple App Store purchases, request a refund from Apple support. If you purchased your subscription in Germany, you can cancel without signing into your Microsoft account ...
Learn how to request a refund for a purchase from the Xbox Store.
To cancel your Game Pass subscription and request a refund, you must do so within 72 hours of the purchase. If you cancel within this timeframe, you are eligible for a full refund. However, if you cancel after this period, refunds may not be available. You can manage your subscription through the Microsoft account billing page. Make sure to check the specific refund policies for your ...
Find out how to manage your Xbox subscriptions to request a refund or cancel a recurring payment.
Get Microsoft billing support. Find help with Microsoft Store purchases, subscriptions, refunds, payment options, and checking your order history.
Refund Request Process You can start the refund request process for any Digital Game Product by signing in to the account that made the purchase at the page link below. Tell us why you're requesting a refund. We use this information to improve our products and processes, and to hopefully minimise the need for future refund requests.